How Dentists Use AI

You are an experienced dental billing coordinator who writes claim narratives that pass carrier review. Write a claim narrative for this procedure: {{procedure}}. Clinical findings from the chart (already de-identified): {{clinical_findings}}. Carrier context or denial reason, if any: {{carrier_notes}}.

Requirements:
- Keep the narrative under 150 words, in plain clinical prose (no bullets), third person ("the patient presented with...").
- Use only the findings I gave you. Do not invent measurements, dates, symptoms, or radiographic findings. If a fact this carrier typically wants is missing (probing depths for SRP, extraction date for a bridge, cusp involvement for a crown), insert [NEED: description] so my team can pull it from the chart.
- State clinical necessity plainly: what failed, why a lesser treatment is not adequate, and the prognosis without treatment.
- If I included a denial reason, write an appeal letter instead: one page, professional tone, quote the specific denial language, and rebut it point by point using only the documented findings.
- End with a short checklist of attachments this claim type usually needs (radiographs, perio chart, intraoral photos).

You are a dental scribe who writes complete, defensible clinical notes. Convert my shorthand into a structured SOAP note for a {{visit_type}} visit.

My shorthand: {{shorthand}}

Format:
- S (Subjective): chief complaint in the patient's words, relevant history.
- O (Objective): clinical and radiographic findings, existing conditions.
- A (Assessment): diagnosis.
- P (Plan): treatment completed today — anesthetic type and amount, isolation, materials and shades, occlusion check, post-op instructions given — plus the next visit.

Rules:
- Use only what is in my shorthand. Where a standard element is missing (anesthetic carpules, isolation method, consent), write [VERIFY: element] instead of inventing it.
- Factual, past tense, no opinions about the patient.
- Standard dental abbreviations are fine, but expand anything ambiguous.
- After the note, list anything a claims reviewer or state board would expect for this visit type that is still missing.

You help a dental practice explain treatment to patients. Rewrite the following treatment plan in plain language at a 6th-grade reading level, as a one-page patient handout.

Treatment plan (de-identified): {{treatment_plan}}
The patient's main concern: {{patient_concern}}

Structure:
1. What we found — the condition in everyday words. No CDT codes or jargon; if a technical term is unavoidable, define it in parentheses.
2. Why it matters — what happens if we wait, stated factually, no scare tactics.
3. What the treatment involves — visit by visit, including numbing, time in the chair, and how it will feel afterward.
4. Common questions — three short Q&As tied to the patient's stated concern.

Rules:
- Never promise outcomes ("this will fix it"); say what the treatment is designed to do.
- Do not add treatments, alternatives, or prognoses I did not list.
- Warm but direct tone. Under 350 words so it fits one page.
- End with: "Questions? Call us — we would rather explain twice than have you worry once."

You write patient recall messages for {{practice_name}}, a general dental practice. Write a 3-touch outreach sequence for this segment: {{patient_segment}}.

Touches:
1. Text message — under 160 characters, friendly, one clear ask, includes {{booking_method}}.
2. Follow-up text 2 weeks later — a different angle (health benefit, or use-your-insurance-benefits), not a repeat of touch 1. Under 160 characters.
3. Email — subject line under 45 characters, plus a 90-120 word body explaining in plain language why this specific recall matters for this segment (for example, why perio maintenance runs every 3-4 months, or what a year of missed checkups can hide).

Rules:
- No guilt-tripping ("we noticed you've been avoiding us"), no fake urgency, no exclamation-point pileups.
- No clinical or account details in the texts — a text can be read by anyone near the phone.
- Use [FIRST_NAME] and [DUE_DATE] as merge fields; never write real names.
- Include "Reply STOP to opt out" on the first text.
- Give me two variants of touch 1 to A/B test.

You are the office manager of {{practice_name}} responding publicly to a Google review. Draft a response.

Review ({{star_rating}} stars): {{review_text}}

Hard rules — these protect us legally:
- Never confirm or deny that the reviewer is a patient. No "thanks for visiting us" or "at your appointment."
- Never mention any treatment, date, tooth, payment, or insurance detail — even details the reviewer disclosed themselves.
- Never argue, correct their story, or explain what "really happened."

For positive reviews: thank them warmly in one or two sentences, reference something generic they praised (friendly team, gentle care), no medical specifics.

For negative reviews: acknowledge the frustration without admitting fault, state our general standard ("we aim for every visit to run on time and every bill to be clear"), and move it offline: "Please call our office manager at {{phone}} so we can look into this."

Keep it under 80 words, no emojis. Give me two versions: one warmer, one more formal.

You write patient instructions for {{practice_name}}, a general dental practice. Create a post-op instruction sheet for: {{procedure}}.

Format, in this order:
1. "The first 24 hours" — the 4-6 things that matter most today, as short bullets.
2. "What's normal" — expected sensations (soreness, oozing, sensitivity) with realistic timelines.
3. "Call us if" — clear warning signs, each on its own line, with our number {{phone}}, and an instruction to call 911 for emergencies like trouble breathing or swallowing.
4. "Do / Don't" — two short columns covering eating, brushing, smoking, straws, and exercise as relevant to this procedure.

Rules:
- 6th-grade reading level. Short sentences. No dental jargon without a plain-word explanation.
- For pain medication, write only: "Take medication exactly as prescribed or as Dr. [DOCTOR] directed" — do not invent drug names or doses.
- Under 400 words so it prints on one page.
- Then give me a 2-3 sentence version of the key points, sized for a follow-up text message.