On-brand replies to every review, good and bad
Reviews decide who calls you — roughly 97% of people read them before choosing a local business, and nearly half won't consider one with fewer than 20 reviews. Replying to all of them, especially a rough one-star, is where owners either freeze or fire back angry. AI drafts a calm, on-brand reply you can post in under a minute — after you check what it committed you to.
You are writing a public reply to an online review for a landscaping company. Match a calm, professional, genuinely appreciative tone. Company name and voice: {{company_and_voice}} The review (star rating and text): {{review_text}} What actually happened, from my side: {{my_side}} Write a reply that: - For positive reviews: thanks them specifically for what they praised, names the crew or service if I noted it, and warmly invites them back. Under 60 words. - For negative or mixed reviews: opens with a real acknowledgment (no defensiveness), says we take it seriously, and moves details offline by inviting them to call a number or person I provide. Never argue the facts in public, never blame the customer, and never admit fault or negligence that could create liability. Under 80 words. Rules: Use only what I told you happened — do not invent details, promises, refunds, or apologies for anything I didn't confirm. Do not include the customer's full name or address. No hype, no canned "we value your feedback" filler.
Fill in your details and the prompt updates live — then copy.
Positive (5 stars): "Thank you, Marcus — this made our day. Diego and the crew take real pride in a clean finish, and I'll make sure they hear it. We'd love to keep your yard looking sharp all season. See you next visit!" Negative (2 stars): "Thanks for telling us, and I'm sorry the last visits fell short of what you expected — that's not the standard we hold ourselves to. I'd like to make it right. Could you call me directly at (555) 210-4477? I'll look into what happened and follow up personally."
The full workflow
- Paste the review and your side of the story; leave the customer's full name out.
- Run the prompt for a first draft in your voice.
- For negative reviews, reread for anything that admits fault or overpromises, and cut it.
- Post from your own account and, for the tough ones, follow up offline as promised.
Watch out for
Don't let AI invent a refund, apology, or promise to fix something you haven't agreed to — a public reply is a written record that can be used in a dispute. Confirm every commitment before posting.
Keep customer names and addresses out of both the AI tool and the public reply — identifying a specific property in a review response is a privacy problem and a bad look.
Where this comes from
Every use case on this site is grounded in real reports from working landscapers — not invented by us.